Return policy


We hope you love your new purchase. But on the off chance your items aren’t quite what you expected, we'll happily offer you an exchange or refund.
Here are a few things you need to know. 

Return Conditions

Before returning your item/s, please take the time to check that you meet the following conditions:

  • In-store purchases: you have 60 days from the date of purchase to return your item/s. Linen Lovers members have 90 days from the date of purchase to return your item/s.
  • Online purchases: you have 60 days from the time you receive your order to return your item/s. Linen Lovers members have 90 days from the time you receive your order to return your item/s.
  • Item/s must be unused, unwashed and in their original packaging.
  • Due to health reasons, we cannot offer returns or refunds on our duvets/quilts, mattress toppers, mattress protectors, pillows and pillow protectors. 
  • We are unable to offer a refund or exchange of opened or used silk scrunchies, eye masks or face masks. If you wish to return these items, they must be unopened and in their original packaging.  
  • Larger furniture items cannot be returned via Australia Post or our stores. Please call our Customer Service team during business hours to arrange a collection.
  • Adairs Premium Mattresses cannot be returned in store. If you are returning a Adairs Premium Mattress, please call our Customer Service team on Monday to Friday 10am to 5pm to assist with your return.
  • Shipping fees are non-refundable.
  • Your refund will be processed via the same payment method or card used for the original purchase.
  • If your item/s are deemed faulty, the above criteria does not apply.
  • Our Returns Policy  is not intended to override or limit your statutory rights in any way.  

Returns Policy

15.1 If you’ve changed your mind, unwashed or unused items in their original packaging may be refunded or exchanged within 60 days for Linen Lovers members and within 30 days for non-Linen Lovers members of purchase upon presentation of your receipt (excluding the Adairs Premium Mattress that can be returned within 120 days). This applies to both full price and sale purchases but excludes duvets/quilts, underblankets, toppers, protectors, pillows and pillow protectors due to health reasons. For the avoidance of any doubt, the foregoing will not apply to goods which have been used or have been washed or are not in their original packaging.

15.2 If any good is faulty, not of merchantable quality, not fit for its intended purpose or does not match the description then please contact us online or instore and one of our customer service team will assist with your request.

15.3 In the event you wish to return a good to Adairs, please visit our full Adairs Returns Policy for more information regarding the above. In the event that you are entitled to a refund either under these Terms or pursuant to our Returns Policy, the refund will be processed via the same payment method used for the original purchase.

15.4 Shipping fees are non-refundable. 

15.5 Due to the individual specifications of each Custom Furniture piece, we unfortunately do not offer cancellations, returns or exchanges for a change of mind. Should an item be deemed faulty or damaged, we will provide a replacement, exchange or refund. Please note: anticipated lead times are 12 to 14 weeks for any custom order or custom replacement order. Damaged goods returns has to be clear from the start.

15.6 By agreeing to these Terms, you also agree with the terms of the full Adairs  Returns Policy.

15.7 In the event of any inconsistency between these Terms and the Adairs Returns Policy, these Terms shall supersede and/or prevail over the Returns Policy, but only insofar as any inconsistency exists.